Shipping & Refund Policy

COVID-19 PANDEMIC. The International Postal system is not functioning as it usually does, this is of course due to the Covid-19 pandemic. Packages can take up to 9 weeks to arrive at their destination. We thank you for your patience during this difficult time.

Minimum Purchase - $5.82 (3 x Case Badges).

Shipping

All parcels are shipped within 3 days of receiving your order. Shipping charges are calculated by the weight and dimensions of each parcel.

Tracking

All USB and multiple orders containing one or more USB's are shipped using Tracking. The shipping status of your parcel is updated via PayPal. Please check your Junk or Spam email folder if you are not receiving updates from PayPal. Single DVD orders or DVD orders with Stickers or just Sticker orders are not Tracked due to the high cost involved. Please do not send us emails asking when your DVD or Stickers will arrive. Once they have been dispatched by us (usually within 3 days of receiving your order), they are subject to the variables and nuances of the international postal system. USB'S are the safer order option, if your computer has the ability to boot from a USB, then that is what you are encouraged to select from our Store.

Refunds

We cannot afford to issue refunds should your parcel get lost, and we do not accept responsibility for failures in the International postal system. This is why we offer a Tracking System that updates you on your PayPal purchase details once we have packed your parcel. Please check your Junk or Spam email folder if you are not receiving updates from PayPal. Another way to ensure your Parcel has been sent is to check if you are recently listed on our Donors page. It is therefore absolutely imperative that your check and double check your address before checking out of the payment process. In our experience, this will prevent 90% of misdirected/lost mail.

We are at the mercy of the competence of the international postal system of which at any point, could fail on your parcel. It is therefore unfair and illogical to blame Linux Lite for your lost parcel and then expect us to issue you with a refund when it is the postal system that has let you down, not us. As soon as your parcel leaves our hands at the local post office, it is at the mercy of the international postal system. Always double check that your address details are 100% accurate before checking out of the Shop.